Tickets and compilations¶

With the ticket system it is possible for you to transfer tasks to other users* in PRIVACYSOFT via e-mail. Also persons who have no user access so far can be invited for tasks in PRIVACYSOFT. They will receive an individual registration link with the ticket, which can be used to create a guest access, which only allows access to the assigned tasks. The user access with the role "guest" of an invited person, however, can be upgraded by a person with administrator rights to a role with full access at any time.

For these tasks, parts of documents or entire documents from the "VV", "TOM" and "Audit" modules can be compiled.

These compiled tasks can then be sent with a ticket via e-mail to the desired addressees.

compilation of a new task¶

To get to the tasks overview, go to the Tasks section via the People menu in the upper right corner.

To create a new task, click on the [+-icon].

Alternatively, compilations can also be created in a TOM questionnaire, processing or audit using the [post icon].

In the first step of task compilation, select from which module you want to add a document, or parts of a document:

In the second step you can add all, or single questions by marking and the arrow buttons or by drag & drop in a partial questionnaire and name it. It will then be automatically added to the task.

Afterwards you can add another sub-questionnaire from a document to the task via the [+]-symbol (1) or edit the task further via the [gear] symbol (2).

When you have finished compiling the task, you can save it to edit it yourself or send it with a ticket at a later time, or create a ticket directly.

create ticket¶

In the next step you can edit your ticket. Please refer to the table for information about the respective fields.